New Behavioral Assessments
Manpower has partnered with a company called Saville & Holdsworth Ltd (SHL), to bring a more extensive assessment process to our customers. The purpose of this alliance is to use SHL's world-leading capability with Manpower's proven Predictable Performance System to provide our customers innovative and leading-edge solutions to achieving business results.

SHL operates in 40 countries and uses more than 30 languages. Manpower has a 7% ownership in SHL and aims to apply their extensive range of added value services to help us provide new and highly innovative solutions for our customers. SHL offers modern assessments of aptitude, behavior, interest, and motivation, delivered through traditional methods and the Internet. When appropriately applied, these tools provide huge financial gains for customers. Examples of this include:
performance improvements of 10%
reduction in staff turnover of 25-50%
Time-to-hire reductions of typically 20 days.

Please contact one of our offices for further information regarding this new feature that Manpower can offer.

Visit Manpower's GLC Link to Manpower's Global Learning Center

Manpower Training Addition! According to recent surveys, Customer Relationship Management (CRM) is a major initiative in 2006. The goal of CRM is to enhance the customer relationship, but customer satisfaction, the lifeblood of any business, still rests with the service staff, not with the technology. Is your service staff ready to handle multiple customer channels effectively? Over 80% of last year's CRM initiative failed to deliver on promises. One reason cited was that customer service representatives were inadequately prepared to handle customer relationships through the new multi-channel environment. Contact center industry experts agree: strong initial and ongoing training efforts directly benefit bottom-line productivity ? and worker satisfactions. Manpower's new Multi-Access skills training is designed to prepare staff with the skills they need to 'delight' your customer. It covers multiple environments and gives the agent comprehensive skills training. The training can be used to quickly prepare new or existing staff on these new skills, allowing them to be more productive sooner. To view a demonstration of Manpower's Multi-Access Training go to: http://www.us.manpower.com/contactcenter and click on the training link; or you may contact your local Manpower office at 616-748-2100. We are excited about the opportunity to offer this training to our customers and employees. It will help ensure that employees make the most of each customer interaction. This training is easily delivered, since it is available through the Internet, in your office, or at a Manpower office.

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